Refund policy

Return & Refund Policy — Shop With Jenn

At Shop With Jenn, we want you to love your purchase! If something isn't right, we're happy to help.

Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, items must be unused, unworn, and in their original condition with any tags and packaging included.

To request a return, please contact us through the email address listed on our website with your order number and reason for return.

Please do not send products back without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the issue.

We will review the problem and arrange an appropriate resolution, such as a replacement or refund, at no additional cost where required.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping costs, unless otherwise stated or required by law.

We will provide return instructions and the appropriate return address after approving your request.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method within 10 business days after approval. Your bank or payment provider may require additional processing time.

Nonreturnable Items

Certain products may be ineligible for change-of-mind returns for hygiene, safety, or other disclosed reasons. Any restrictions will be identified before purchase and will not affect your statutory consumer rights.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate and help resolve the issue.

For return or refund questions, please contact Shop With Jenn using the customer service email listed on our website.